UIF to host workshop to better service clients

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The Unemployment Insurance Fund (UIF) have announced that it will host a service delivery improvement workshop in September.

UIF to host workshop to better service clients — Unemployment Insurance Fund Commissioner, Teboho Maruping.

The Fund said this is to marshal its officials behind concomitant plans to better service clients across the country.

The commitment was made by UIF Commissioner Teboho Maruping in Upington on Wednesday at the end of an inspection undertaken by governance structures.

Maruping said following inspections to UIF service points and client engagements that were undertaken around the country, the governance structures are now drafting a consolidated report with findings that will serve as a discussion document.

“At the planned workshop UIF officials from all provinces together with management and the governance structures will develop remedial actions with lasting solutions to findings for implementation over the short to medium term.

#UIF Board members led by Commissioner Teboho Maruping engaged with the clients during the oversight inspections today, 31 July 2024, at the Upington Labour Centre, Northern Cape province. #UIF #WorkingForYou pic.twitter.com/SeORJlZXmK
— UNEMPLOYMENT INSURANCE FUND (UIF) (@UIFBenefits) July 31, 2024

“The issues found during inspections and client engagements will form part of a consolidated report that will assist us in eliminating operational inefficiencies,” he remarked.

According to Maruping, the UIF’s governance structures have as part of the service delivery improvement initiative looked into every aspect of the Fund including its investments and implemented Labour Activation Programmes.

Looking at bettering the future through workshop

He added; “We are not just concentrating on service points for improvement, but looking at how to holistically better the UIF for the future.”

“We wanted the Board and other governance structures of the Fund to get a feel of what South Africans experience daily at the coalface of service delivery, so that their guidance for improvement can be informed by realities on the ground.”

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The Commissioner highlighted that the Fund has already taken a variety of steps to eliminate long queues at service points, such as to implement a free USSD platform, and a data free UIF Mobile Application which can be used to access UIF services from anywhere.

“Additional to implementing new service platforms such as the USSD and Mobile App we have installed free Wi-Fi at all labour centres and embarked on strategic partnerships with ABSA and Capitec Bank to enable clients to obtain completed and stamped UIF 2.8 (bank forms) at ATMs instead of travelling all the way to banks,” Maruping concluded.